This Agreement is by and between Fairway Cleaners (the "Provider") and the "Client" for the provision of Dry Cleaning and Laundering services including Pick up and Delivery in exchange for payment in compliance with the conditions stated herein for an initial term of twelve (12) months, after which the agreement will automatically renew annually for an additional term of twelve (12) months.
1. The Provider will bill the Client for services according to the option selected by the client in this document.
2. Either party may terminate this agreement at any time by providing the other with 5 days advance written or electronic mail notice. In the event this agreement is terminated by either party, the Client may be required to return the Personal Laundry Bag they received when the Registration Form was signed.
4. In the event this agreement is terminated by a violation of any term below, the Client shall be held responsible for any fines incurred and the cost of labor to clean-up and respond to complaints, and/or legal action taken against Provider.
5. The Provider can modify the terms and conditions of this agreement, including the schedule and pricing, at any time as long as thirty days’ written or electronic notice is provided to the Client.
6. The Client is required to complete an Order Form (provided by the Provider) and include it in their Personal Laundry Bag. The Order Form must include the number of items being submitted to the Provider as well as the Client’s name, address, phone number and email address. The Client will receive their default level of service as indicated by them in this document unless they indicate otherwise. The Provider will audit the contents of the Client’s Personal Laundry Bag to the Order Form and notify the Client of any discrepancies. In such a case, the Provider can not guarantee that the client will receive their items on time. If there is no Order Form in the Client’s Personal Laundry Bag, the Provider will complete one on behalf of the Client.
8. In the event of a dispute as to the number of items received by the Provider and owed to the Client, the item count on the appropriate Order Form will be considered the true count.
9. The Client must report any suspected missing items the same day that the items were delivered. The report must be submitted to the Provider by phone or electronic email.
10. When cleaning items, the Provider will use such process which, in their opinion, is best suited to texture and condition, but will not be responsible for weak, tender, defective, or adulterated materials – not obvious prior to processing. The Provider will not be responsible for trimmings, buckles, belts, beads, buttons, or valuables.
11. Any Laundering errors must be reported within 48 hours and the item must still be "tagged." The numbered Shirt Tag must not have been removed or tampered with in any way. Liability shall not exceed 10 times laundry charges. No guarantee on colors, curtains, shrinkage, or synthetics.
12. If labels are removed or missing, all work will be done at the customer’s risk.
